Returns are eligible for Switzerland only.
Online returns must follow the below procedure.
- Write a request per email at firstname.lastname@example.org within 3 days following the shipment date. Include the order reference as well as the item reference code.
- Send the item within 6 days following the shipment date.
- Once we receive the item, you will be refunded within 15 days.
Please note that the shipping fees of returns are at the charge of the customer.
Please note that we will not accept returns if the price tag has been removed!
ITEMS NOT ELIGIBLE FOR RETURNS
Items which cannot be returned are: shoes, handbags, luggage, accessories, swimwear and items on special discounts/sales.